To fix or not to fix: That is the question that plagues appliance owners in hamlets large and small. Is it nobler to repair a device that has served you well for many years or simply let it die and search for a new one?
Evaluate the problem
The first step is to determine if this is a problem you can live with or if it needs immediate repair. If the oven temperature is off, can you adjust and control it with an oven thermometer? Do you need the feature that isn’t working? Can the knob or handle be replaced at the hardware store or glued back together? Also check oh-so-logical things like plugs, circuit breakers, and plugged drains.
The second step of the evaluation stage is to consult your owner’s manual. Minor repairs and glitches are often covered there. These booklets have a way of slipping out of sight when you most need them so if you can’t find yours, check online. Many manufacturers now post their owner’s manuals on their Web sites in PDF format. All you need is the model and serial numbers of the appliance. Do a search for the manufacturer’s Web site. The manuals are generally listed under headers such as Manuals, Customer Service, or Repairs.
What’s it worth?
Once you’ve done the basic troubleshooting and know you need a repair, there are general guidelines that tell you to immediately junk the old and start shopping for the new:
- If the replacement cost is less than $200
- If the repair cost is more than half of what you would pay for a replacement
- If the appliance is at or beyond three-fourths of its life expectancy (see the chart at the end of this article)
- If the appliance has been trouble-prone in the past
- Microwaves and countertop appliances, such as toasters, are rarely worth repairing unless you can do it yourself
Do your homework
Before paying for a repair person to give their diagnosis, do some research. Service companies may charge up to $75 for the call and the first few minutes. Checking the cost of a repair versus the cost of a new appliance will help you make a better decision.
In addition to the manufacturer’s Web site, check appliance repair sites to help determine what the repair might involve. Many appliances now have digital readouts that give a diagnostic code that narrows down the problem. Most common problems are listed on the repair sites either by code or by description. Most of the repair sites also sell parts, so you’ll have an idea of what the cost might total.
A few of the repair sites to check are www.applianceaid.com, www.repairclinic.com, www.pcappliancerepair.com, and www.fixitnow.com.
Dollars and sense
Repairs have become costlier in the past few years. Call around before deciding whether to fix an appliance.
- Technology has made appliances more efficient and offered a wider array of options, but it has also made repairs trickier and parts more expensive. Repairs such as replacing electronic panels can add up a few hundred dollars.
- Rising labor costs make repairs even more expensive. According to Consumer Reports, diagnostic house calls generally range from $50 to $100 and repairs run $50 to $120 per hour.
- Check to see what the warranty is on your current appliance and if any of the repairs may be covered. Also check for any recalls or manufacturer’s repair notices on the Internet or with a certified repair center.
Other considerations
Repair cost isn’t the only factor to consider when weighing whether to repair or replace an appliance. Also consider the following topics:
- Many appliances have come down in price, offering more features for the buck. Shop around to see what options are available, what you really need, and what the cost will be.
- Consider energy efficiency. In the past two years, Energy Star ratings have tightened so products that meet their standards are even more efficient. This is especially important for appliances that run continually—refrigerators, freezers, water heaters, and so forth. For example, purchasing a new Energy Star refrigerator if yours is more than four or five years old, can actually save you money in the long—and even short—term.
- New appliances generally have more options, allowing you to customize them so they meet your needs. Shorter wash cycles, higher temperature burners, and automatic sensors put you in control of how you use your appliances.
- One service call may not solve the problem. A study by Consumer Reports shows that nearly half (or more) of the respondents had repair problems with the following items: cooktops, dishwashers, ranges, over-the-range microwaves, and wall ovens. Repairs can also take two or more weeks depending on the service company’s schedule and the availability of parts.
DIY?
If you’ve determined that the repair is simple, you may want to tackle it yourself. Easy repairs such as a latch or gasket can be done by the average person for a fraction of that cost of a service call. Employees of your local hardware store can often guide you in this type of repair.
The information on repair sites also can help you decide if you want to undertake the repair yourself using their instructions. If the sites don’t include videos, check YouTube. Yes, in addition to their wacky entertainment, there are postings for repairing many appliances. Type “repair” and the appliance name in the search field to view the videos.
Who you gonna call?
Once you’ve decided to call a repair person, do more research. Check prices and ask about delivery time on parts. Your initial repair research will help you describe the problem and evaluate their responses. Also ask about their service guarantee to make sure the company stands behind the work.
Independent companies generally charge less than appliance dealers. Check to see if their technicians are factory-authorized. They’ll be more familiar with current issues and may work more quickly. Ask if the company is certified by a trade group such as the Professional Service Association. Membership doesn’t guarantee business ethics but it does suggest professionalism. Also ask friends or consult groups such as Angieslist.com.
Typical Lifespan of Home Appliances*
• Disposer (in-sink): 12 years
• Trash compactor: 14 years
• Room air conditioner: 12 years
• Dehumidifier: 11 years
• Dryer: 13 years
• Washer (top load): 14 years
• Washer (front load): 11 years
• Range (slide-in single oven): 17 years
• Range (double oven): 18 years
• Range (drop-in single oven): 11 years
• Oven (built-in): 16 years
• Cook top (single built-in): 13 years
• Cook top (double built-in): 21 years
• Microwave oven: 9 years
• Dishwasher (built-in under counter): 13 years
• Dishwasher (portable): 11 years
• Refrigerator (side-by-side): 14 years
• Refrigerator (top mount): 14 years
• Refrigerator (bottom mount): 17 years
• Refrigerator (one door): 19 years
• Refrigerator (Built-in): 14 years
• Refrigerator (compact): 5 years
• Freezer (chest): 18 years
• Freezer (upright): 15 years
*Source: Association of Home Appliance Manufacturers